CUSTOMER SERVICE

This is a dynamic, practical customer satisfaction survey as well as a staff development tool aimed primarily at keeping existing customers, and keeping them satisfied while simultaneously gaining more customers or developing greater marketing opportunities.

Why Companies Lose Customers*

1% Died.
3% Moved away.
5% Influenced by Friends.
9% Lured away by the competition.
14% Dissatisfied with the product.
68% Turned away by an attitude of indifference on the part of a company employee.

* The Pryor Report, Vol. 10, No. 4a

We provide specific customer satisfaction measurement tools and related training programmes. Among customers we have found that issues of greater importance often relate to empathy and respect, flexibility and courtesy. Other factors that play a role are internal team work, product expectations, added value, pricing policies, and time factors.

Our programmes are designed to be very specific for individual organizations. And, when we analyze the results we provide evaluations of the data as well as graphs and customer satisfaction indices related to:

the organisation.
each branch.
each department.
primary competitors.

For a short, proficient evaluation of your current levels of Customer Satisfaction, go to our Extraordinary Valued-Added Services.

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